Frequently Asked Questions
Still Have Questions? Feel Free to Contact Us
Contact us for any query or for all the information you need to make your stay effortless.
Phone Number
+123 123 123
admin@test.wearetuma.com
reservations@test.wearetuma.com
General Questions
Here to make your stay easier. Find answers to common questions about rooms, services,
policies, and more—so you can book with confidence and unwind with peace of mind.
Rooms & Accommodations
We offer all-suite accommodations with premium amenities and scenic views.
Yes, our most suites include private balconies overlooking the hills.
Yes, high-speed Wi-Fi is complimentary throughout the hotel.
Yes, all rooms come with climate control for year-round comfort.
All rooms are non-smoking; however, designated smoking areas are available.
Yes, free parking is provided for all guests.
No, pets are not permitted on the property.
Yes, we offer a restaurant and room service.
Yes, we welcome families and provide suitable amenities.
Yes, airport transfer service is available upon request.
Payment & Policies
We accept major credit/debit cards, bank transfers, and mobile wallet payments.
Yes, a refundable deposit is required at check-in
Yes, based on availability. Contact our front desk for changes.
Cancel up to 24 hours before arrival for a full refund.
Yes, subject to availability and may include a small fee.
Services & Amenities
Yes, a complimentary breakfast is provided with every stay.
Yes, room service is available during designated hours.
Yes, we provide same-day laundry and dry-cleaning services.
Yes, extra beds and baby cots are available on request, subject to availability.
Other Questions
Approximately 1.5 to 2 hours by car, depending on traffic.
Yes, we can help you book local tours and sightseeing experiences.
Yes, we operate throughout the year, including holidays.
Yes, pets are permitted outside the property.
Yes, mail and packages can be received and held at the front desk.